What costs go unnoticed while your organization continues to operate?
If the operation demands more than anticipated,
costs are generated and are not recorded
The operation moves forward,
but the time to decide is running out
When the day is focused on resolving emergencies and getting back to work, there is less time to decide. This is reflected in operating costs.
There are concrete ways to recognize where the wear and tear is concentrated.
Costs that do not appear in reports
Think of a recent case where additional effort was needed for the operation to move forward.
Describe what happens in the operation. Avoid names and judgments.
Which of these costs appear most frequently?
Entry points
Each route shows a different angle of the operation.
If an operation is detected in time,
the interaction within the system is modified
With a defined operation, decision-making, and follow-up flow easily.
Shared criteria
More meaningful conversations and greater clarity in the process.
Defined follow-up
The decision remains active, with scheduled follow-up and a person responsible.
Coordination between areas
The conversation stops revolving around personal positions and becomes a concrete agreement.
Working conditions
A decision-making space is effective when there are clear agreements that keep the conversation open and without defenses.
Explain what is happening without pointing fingers.
Verifiable cost
Identify a situation that repeats itself every week.
Language of operation
Establish the actions to be taken and when to review them.
Follow-up agreement
Decision-making requires direct participation
The focus is on analyzing specific decisions, not general concepts.
It requires the participation of those who make decisions that impact the work.
To understand the operation clearly, it is best to start with a straightforward verification.
Participation is voluntary. It is a safe space, without judgment or pressure.